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Perspective: The critical search for the 'human' touch in AI

#artificialintelligence

It's the kick that so many of us need. In fact, we drink more than 2.25 billion cups of coffee a year globally now. So it stands to reason that no one would mind if their local coffee chain or shop were to use technology to serve as fast as possible. The local coffee shop of the future could, for example, start deploying video facial recognition technology to identify regular customers and start their orders ahead of time. Should those same coffee lovers be able to decide to opt in or out of that?